Member Face-to-Face Advantage

Face-To-Face for High-Risk Members

At SMM, we approach care one life at a time with meaningful Face-to-Face Person-Centered assessment and planning. We believe that care should be approached with the patient in control of planning their care and entire life. We respect what is important to them and how they want to pursue life. We believe this results in greater engagement, compliance and outcomes.

Who We Are

We are dedicated to doing all we can to improve the life of every person and provide every opportunity for each person to achieve health and well-being. Understanding the complex relationships between physical health, behavioral health and perceptions of well-being is paramount to our success. Helping patients discover, understand and prioritize their problems and needs based on these complex relationships is where we excel. We believe in Patient-Centered Planning Principles making patients the drivers of their care. Through effective predictive health analytics, we can anticipate the course of care and anticipate future problems and needs. Through careful assessment, person-centered planning, analytics, and patient guidance, we have achieved higher engagement, compliance and outcomes for patients and our partners.


We help each patient achieve health and well-being and thrive independently in the community where they choose to live. We provide an array of innovative care management services to help each patient achieve self-management, independence and freedom to live where they choose. We know by improving the health of each patient leads to improving the health of the community and improving access, affordability and profitability. We are dedicated to achieving the Triple Aim.


We are dedicated to doing all we can to improve the life of every person and provide every opportunity for each person to achieve health and well-being including each patient, partner and employee.


To be the premier innovator and catalyst for health care delivery that is effective, affordable and equitable for all.

Health Literacy and State of WellBeing

Health literacy and the state of well-being, or perceived well-being, are well-known contributors to the development and complication of chronic conditions.

Did You Know?

Patients are most likely to be re-admitted to the hospital within three days of discharge as a result of medication errors. Engage the patient within 72 hours after discharge to reconcile medications, provide medication schedule and instruct on medications.

Did You Know?

A patient that does not agree that a problem is a problem, or that they are not prepared to address a problem is more likely to be non-compliant. Using patient-centered planning and providing gentle guidance, a patient is more likely to understand and address a problem.

Did You Know?

Social isolation, or even perceived social isolation has been attributed to exponentially increasing complications of existing current chronic conditions and contributes to development of conditions such as cardiovascular disease and diabetes.